Cat Bates

jewelry and accessories

 

Store Policies

GIVE + GET

Donate $10 or more to one of the non-profits listed below and get a $10 discount on your purchase!  

1. Before ordering, donate $10 or more to one of the non-profits listed below.  

2.  Place your order within two days of donating, using code GIVE at checkout to recieve your $10 off.

3. Email a copy of your donation receipt, including donation amount & date, to cat@catbates.com.  

4.  Once I recieve your email I'll ship your order.  Standard turn-around times still apply.

5.  Any Questions?  Please do not hesitate to contact me.  

Eligible non-profits:

Domestic Shipping Information

  • Most orders will ship within two weeks of receipt.  
  • Some orders will take longer.  This will be noted in product description.  
  • If you are considering 2nd day shipping, please contact me prior to ordering to ensure that the items you wish to order are in-stock and ready to ship.  

Studio Pick-up

  • You can come pick up your items at my shop!  I will email you when your order is ready & we can arrange a time for you to visit the studio and pick it up.  My shop is in Westbrook, about 20 minutes from downtown Portland ME.  

International Shipping Information

  • I am happy to ship anywhere in the world.
  • All duties, taxes, etc. will be your responsibility.  
  • Item value will be listed as purchase price.  
  • Because certain international shipments cannot be insured, I do not guarantee delivery of international shipments.  If your item does not show up let me know; I will file a claim, but I will not be held responsible for items lost during international shipment.  

Returns

I want you to feel so darn good about your purchase!  Most orders will include free return shipping.  If you are not satisfied with the fit or decide you just don't want it (gasp!), pop it back in the envelope and send it back with a note explaining if you would like to return or exchange for something else.  If you think the item is somehow defective of course let me know.  Details:

  • Returns made within fourteen days of receipt are eligible for refund.  
  • Returns made within 30 days of recipt are eligible for store credit.  
  • Returned items must be in unworn condition and accompanied by your receipt.
  • Items damaged by customer-performed refitting are not eligible for return.
  • Domestic orders will include a prepaid return shipping label.  
  • For international shipments you will be responsible for the cost of return shipping.  
  • If you are requesting a refund I will do so within 7 days of receiving your return and ensuring that it is in unworn condition.  
  • Original shipping fees will not be refunded.  
  • Custom orders and one of a kind pieces are not returnable.  Thank you for understanding!
  • If your piece breaks, is damaged, or wears out, please contact me. I do not offer a warranty but I will do everything I can to make you happy!