Donation Shipping Option
Please consider the 'Donation' Shipping option. Here is how it works: You make a donation of $10 or more to one of the non-profits listed below. Select the Donation shipping option, and check out as per usual. Email me a screenshot of your donation confirmation, or forward me a copy of your donation confirmation email. Cat@catbates.com Once I recieve your e mail confirming your donation amount I'll ship your order! Please note, standard turn around times still apply (see general shipping information). Also, donations must be made no more than 2 days prior to placing your order. Any questions? Please Contact Me. Thanks for participating!
General Shipping Information
- I can ship internationally. All duties, taxes, etc. will be your responsibility. Please contact me for a international shipping quote.
- Most orders will ship within two weeks of receipt.
- Some orders will take longer. This will be noted in product description.
- If you are considering 2nd day shipping, please contact me prior to ordering to ensure that the items you wish to order are in-stock and ready to ship.
- If you chose the 'Studio Pickup' option at checkout I will email you when your order is ready, and we can arrange a time for you to visit the studio and pick it up. My shop is in Westbrook, about 20 minutes from downtown Portland.
Fitting and Repair
- If you receive your order and find the fit unsatisfactory, please contact me.
- Customer pays return shipping if refitting is necessary.
- Items damaged by customer-performed refitting are not eligible for return.
- If your piece breaks, is damaged, or wears out, please contact me. I do not offer a warranty at this time, but I will do everything I can to make you happy!
- If you would like to make a return please contact me for an authorization code.
- Returns must be in unworn/unused condition and accompanied by the receipt.
- Returns made within five days of receipt are eligible for refund. Returns made within 30 days are eligible for exchange or store credit.
- Return shipping and proper packaging is the responsibility of the customer.
- My products are designed to be extremely durable, and I package them thoroughly. If your order is damaged while being shipped to you I will happily exchange it, and refund you for return shipping. In such an instance please contact me within one day of receiving your order.
- Custom orders and one of a kind pieces are non-returnable, but may be eligible for exchange. Please contact me to discuss.